News from Baileys Electrical
Euronics Receives Feefo's Coveted Platinum Trusted Service Award
Published 29th January 2026
Euronics, which operates in over 600 independent high-street stores across the UK, has received the Feefo Platinum Trusted Service Award 2026, an exclusive seal of excellence reserved for businesses that consistently deliver world-class customer experiences year after year.
Established in 2014, Feefo’s Platinum Trusted Service Award is awarded only to companies that have achieved the Gold standard for three or more consecutive years. During this period, Euronics demonstrated a three-year streak of excellence, consistently earning a Feefo service rating of 4.5 or higher from a minimum of 50 verified reviews annually since 2023. The average customer rating for Euronics is now 99%, with a service rating of 4.9 out of 5. This milestone reflects Euronics' unwavering dedication to quality, value and outstanding customer service.
“Achieving the Platinum Trusted Service Award is the ultimate seal of approval,” comments Harry Kyriacou, CEO of CIH, the electrical buying group that is part of Euronics, Europe’s largest electrical group. “Maintaining our high service rating consistently over the past few years demonstrates that our customers truly value the consistency and integrity we bring to every interaction. We are incredibly proud of our members for setting such a high benchmark for excellence. Our members, many of which are family-run businesses, make Euronics what it is today through their knowledge and commitment to providing a reliable, human-centric service.”
Feefo works with over 6,500 brands worldwide, providing verified reviews from real customers to give an authentic reflection of a business’s commitment to service. The Feefo "Verified" status provides consumers with the confidence that the feedback they see is 100% genuine.
The Platinum award is a mark of enduring quality, as Tony Wheble, CEO at Feefo, explains, “It is a privilege to celebrate companies like Euronics that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, Euronics isn't just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve.”
For information on Feefo, visit www.feefo.com. For details on how to become a part of Euronics in the UK, email: [email protected].
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About Feefo
Feefo is the world’s largest purchaser-verified feedback and insights platform. We work with over 6,500 brands and help millions of customers buy with confidence every day. Feefo’s suite of tools, combined with our technical solutions expertise, enables our clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. Brands that care about authenticity, accuracy and integrity work with Feefo to build a long-term relationship with their genuine customers.
Euronics Achieves Which? Recommended Provider Status for a Third Time
Published 24th November 2025
Euronics, which operates in over 600 independent high-street stores across the UK, has been named the Which? Recommended Provider (WRP) of Household Appliances for 2025, earning this prestigious accolade for the third consecutive year. Euronics has not only secured this coveted endorsement, but also ranks among the top three retailers in the latest Which? Best Home Appliance Stores survey, underlining its unwavering commitment to quality, value and outstanding customer service.
"It is an honour to be selected as a Which? Recommended Provider of Home Appliances for the third year running, and especially for being within the top three performers in the customer survey,” comments Harry Kyriacou, Chief Executive Officer of Combined Independent Holdings (CIH), the electrical buying group that is the UK arm of Euronics, Europe's largest electrical buying group. "Which? is a highly respected advocate for consumers, and we are delighted that the ongoing efforts and dedication of Euronics Agents has once again been recognised. Euronics Agents are often family-run businesses deeply rooted in their local communities offering extensive expertise and unwavering commitment to customer service, it is what truly sets Euronics apart.”
Which? invited over 4,100 shoppers, including members of the Which? Connect panel and members of the public, to respond to an online survey about their experiences of buying home appliances in-store and online, as well as give their views on the quality of products available, customer service, aftercare service, and value for money.
One shopper surveyed by Which? commented that Euronics “‘offers great advice and customer service” adding that Euronics “isn’t just interested in selling” and focusses on doing “the right thing for the customer”.
Euronics received top marks for customer service during the buying process, product quality and delivery as well as being highly rated for value for money, product range/availability and aftersales service and returns.
Euronics was named a Which? Recommended Provider for Home Appliances after receiving high scores from Which? survey shoppers and confirms that Euronics has also passed the consumer champion’s stringent behind-the-scenes checks on terms and conditions and returns policies.
With around 430 members and over 600 stores across the UK, CIH provides a range of services and benefits to support each independent electrical retailer, as well as exclusive ranges that the members’ customers are unable to find anywhere else on the high street, or online.
For information on Which?, visit www.which.co.uk.
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